Services

Application Maintenance Support

ESS Application Management & Support Services have been carefully designed to reduce maintenance and support efforts, improve application stability and performance, reduce total cost of ownership as well as improve scalability. Our suite of services in this category include:

  • Application Integration
  • Application Maintenance Outsourcing
  • Application Migration
  • Application Portfolio Analysis
  • ESS Verification and Validation Center of Excellence
  • Legacy Modernization, Transformation and Re-engineering Services
  • Process Consulting
  • Specialized Solutions

ESS prides itself on its in-house support methodology; we have refined our processes and developed specialized tools over the years to deliver best-of-the-breed Application Maintenance and Support.

ESS 4 Quadrant Support Model:

    • Monitoring and Alerting

      24X7 Monitoring team leveraging on the capabilities of existing tools as well as ESS proprietary application

    • Technical Operations

      Managing issues via ITIL based ticketing tools like BMC Remedy, HP QC and Peregrine etc.

    • Performance Management

      Ensuring system performance is maintained at optimal performance by monitoring Metrics/KPIs based on our expertise and tracking them effectively

    • Early Watch Governance

      Early Watch is a cornerstone of proactive maintenance; this involves generation, dissemination and follow up on implementation of recommendations to ensure a stable environment for your business to operate.

Application Management

ESS Application Management service helps keep retained application portfolios operating efficiently, handles all enhancements and improvements whenever needed by business demand thro’ small projects. This helps enterprises reduce the cost of ownership applications through knowledge management and application improvement solutions while providing full support to the business requirement.

KEC (Keep Environment Current)

ESS KEC Service handles the activity to keep the application software to the current version including but not limited to minor/major version upgrade, UAT testing and deployment.