 ESS demos the first version
of
its HeatMap product to its
clients
ESS makes it entry into Hedge
Fund clients
ESS makes inroads into the
federal and state government
contracts
ESS participates in the IBM
Tivoli conference in Orlando, FL
|
|
|
Retail  Horizontal Services
|
|
Horizontal Services |
Offshore Technical Support Services
By leveraging our ‘best in class’ infrastructure, our extensive IT and technology
expertise, ESS offers clients offshore Technical Support services that are second
to none. ESS’s offshore Technical Support Helpdesks are customized into the client's
blend seamlessly to front-end customer relationship management exercise.
Our support portfolio for shrink-wrapped software vendors includes a gamut of end-user
support options including service provisioning, 7x24 support through multiple channels
including voice, email and web mediums apart from customized support portals. ESS's
Offshore Technical Support Service reduces costs while sustaining customer satisfaction
levels.
Using a “Single Point of Contact” (SPOC) approach, our clients’ customers and end-users
can submit requests for support across a multitude of channels including phone,
email, web chat, and Internet. We offer a blended solution architecture that provides
flexibility to meet client needs for combined on-site/ on-shore/ offshore technical
support services across all three levels of service support.
Our offshore technical support services provide end-to-end solutions that contribute
provide truly significantly to cost savings, and relieve clients from the burden
and complexity of managing a technical help desk. At the same time, ESS’s staff
typically increases the efficiency and effectiveness of the service desk, often
delivering a level of service and support that outperforms our client’s internal
resources.
Our service delivery is driven by strict adherence to SLAs, and supported by some
of the most talented technical and support staff available anywhere.
ESS’s offerings in this space for Hardware/Software /ISV Support are:
|
|
|
|