 ESS demos the first version
of
its HeatMap product to its
clients
ESS makes it entry into Hedge
Fund clients
ESS makes inroads into the
federal and state government
contracts
ESS participates in the IBM
Tivoli conference in Orlando, FL
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Clients  Insurance
Insurance
Service Offerings
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Insurance Service Offerings
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ESS offers services and solutions that are designed to improve insurer’s bottom-line
efficiency, manage risk, and drive top-line effectiveness. We offer a broad range
of defined services and solution frameworks but we don’t stop there: we understand
that each customer has unique needs and we work with each customer to define a plan
and engagement model that suits their evolving requirements.
ESS has the resources and the flexibility to fulfill the needs of both the largest
and smallest customers, and our mature quality and process models enable us to offer
one of the highest percentages of fixed-price/SLA-based projects in the industry.
We also offer IT staff augmentation services and outsourcing of discrete business
processes. Specific services and solutions include:
 Application Development & Maintenance
Business Analysis and Process Consulting
Business Process Outsourcing.
Application Development & Maintenance (ADM)
Functioning as an extension of
our clients' in-house software development capability, we utilize an onsite, offshore,
or mixed onsite-offshore model to maintain and enhance legacy applications and develop
and implement new applications. ESS’s core competencies in ADM for insurance clients
include:
New Product Introduction
Straight Through Processing
Claims Automation
Legacy Maintenance & Rationalization
Product Customization & Implementation
Policy and System Conversions
Self-Service Applications
Data Mining & Reporting.
Business Analysis and Process Consulting
ESS is recognized for its world-class processes and quality standards. ESS’s
process excellence has helped raise our clients’ level of process and IT maturity.
With ESS’s Business Analysis and Process Consulting services, we apply our broad
and deep insurance domain knowledge, extensive experience in IT development and
maintenance, and Six Sigma process expertise to help our customers develop their
IT strategy and roadmap.
Business Process Outsourcing
ESS’s Business Process Outsourcing (BPO) services are a logical value extension
to our ADM and consulting services, and enable our clients to outsource their non-core
processes and focus their efforts on key business priorities. Our BPO group leverages
a state-of-the-art, multi-channel infrastructure, to provide insurance customers
with extensive back office processing services and end-to-end help desk and contact
center services.
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